General Services
Discover comprehensive child welfare services provided by The Children’s Aid Society of Ottawa, from intake and assessments to ongoing support.
Welcome to The Children’s Aid Society of Ottawa’s General Services section. Here, we walk you through our foundational belief of keeping families together, while highlighting the services we offer when this isn’t feasible. Learn about our practices, your role in reporting, and more. Our collective mission is to champion the safety, wellbeing, and enduring prosperity of our community’s children, youth, and families.
Our service at a glance
13,389
Incoming Calls
The total number of calls includes all general inquiries and is not limited to reports of abuse or neglect.
4,429
Assessments
Of the total number of calls, this number meets the threshhold for investigations.
585
Ongoing Service Cases
281
Children in care
Discharge Reasons
61%
Return to Parent
11%
Adoption
21%
Kin Service
7%
Independence
82%
Of all children and youth in care are returned to parent within 12 months
Protection Services Provided by The Children’s Aid Society of Ottawa:
Based on 2023-2024 Service Data. Click here for a PDF version.
Explore more
Intake and Assessment Services
Explore CASO’s Intake and Assessment Services, where we receive, assess, and respond to community reports to ensure child safety.
Ongoing Services
CASO’s Ongoing Services collaboratively creates safety plans, supports youth, provides kinship, foster care and adoption, ensuring healthy familial environments.
Children and Youth in Care Services
CASO’s Children and Youth in Care Services offer culturally-informed, identity-affirming services, promoting kinship and implementing effective safety models.
What Happens When You Call
Guiding individuals on reporting child welfare concerns and understanding the assessment process.
Duty to Report and Support
Outlining the community’s responsibility for reporting child welfare concerns and the subsequent actions taken.
Signs of Abuse and Neglect
Providing definitions, signs, and guidance on identifying and reporting potential child abuse.