Contact Us

If you have a concern about the safety and/or well-being of a child or youth under 18, please call us immediately.

Call Us


Your call will be answered 24 hours a day, 7 days a week.


CASO Main Fax:613-747-4456
Access to Information and Disclosure:[email protected]
Media Inquiries:[email protected]
Foster Care and Adoption:613-747-7800
Volunteer Department:[email protected]
Human Resources:[email protected]
Children’s Aid Foundation of Ottawa:613-745-1893
General Email Inquiries:[email protected] 

Important disclaimer: If your concern is regarding the safety of a child, please call 613-747-7800. Calls can be made anonymously and allow intake workers to receive the necessary information to address immediate safety concerns. 

If you are unable to call our office, we ask that you please include the following information in your email. Please note that it may take 2-5 days to receive a response to your email inquiry.

  • Detailed information regarding the child(ren)/caregiver in question (name of child/caregiver, address, age, etc).
  • Detailed concerns (What worries you most about the child’s safety? How has the child been impacted by the concerns?)
  • Your telephone number or email address. Note: Telephone numbers are preferred. An intake worker may reach out if further information is required. Without critical information, we may not be in a position to properly assess the concerns.

Main office

1602 Telesat Court
Ottawa, Ontario
K1B 1B1

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