Access and Accommodation
The Children’s Aid Society of Ottawa is committed to fostering an inclusive environment by providing accessible services to all, eliminating barriers, and promoting effective participation for persons with disabilities.
The Society recognizes the diversity of the community it serves and is committed to resolving, where possible, barriers that limit, impede or frustrate the ability of persons with disabilities to access or participate effectively in its services and processes.
Learn more about our commitment to providing accessible services to all:
- Access and Accommodation Customer Service Standards
- Implementation Plan
- Multi-Year Accessibility Plan
- Integrated Standards Regulation Policy
Feedback Mechanism Regarding Service Accessibility for Persons with Disabilities
Questions, comment or concerns may be addressed by sending an e-mail to yourcasquestion@casott.on.ca or by calling us at 613-747-7800.
As appropriate, a verbal response will be provided within two (2) business days or a written response within fifteen (15) working days.
Eligible service complaints will be processed in accordance with the provincial service complaint review procedure for Children’s Aid Societies.