Access and Accommodation

The Society recognizes the diversity of the community it serves and is committed to resolving, where possible, barriers that limit, impede or frustrate the ability of persons with disabilities to access or participate effectively in its services and processes.

To learn more, please view our:

 Access and Accommodation Customer Service Standard Implementation planMulti-YearIntegrated Accessibility Policy.

Feedback Mechanism Regarding Service Accessibility for Persons with Disabilities

Questions, comment or concerns may be addressed by sending an e-mail to yourcasquestion@casott.on.ca, by calling 613 747 7800 ext. 2345 or on a comment card that is available at the reception desk.

As appropriate, a verbal response will be provided within two working days or a written response within fifteen working days.

Eligible service complaints will be processed in accordance with the provincial service complaint review procedure for children’s aid societies.