The Children’s Aid Society of Ottawa is currently experiencing a labour disruption. If you have an urgent concern, please call us at 613-747-7800.

Labour Disruption

Your up-to-date news on negotiations between The Children’s Aid Society of Ottawa (CASO) and the Ontario Public Service Employees Union (OPSEU).

The Children’s Aid Society of Ottawa is Currently Experiencing a Labour Disruption

Due to a labour disruption, our unionized workforce is on strike and currently unavailable.

Our physical office locations are closed to the public, but our non-union and management team will continue to provide essential child welfare services, prioritizing immediate child and youth safety issues. 

If you have an urgent concern or need to speak with someone about the safety or wellbeing of a child or youth, please call us at 613-747-7800 and follow the prompts. We will triage all matters accordingly. 

Requests for records of personal information may be processed but please expect delays. Any other requests for information will not be processed during a labour disruption.

Services and Key Contacts

For all clients, general inquiries and child welfare concerns: We will continue providing assistance and information for all clients and general inquiries and concerns regarding child and youth safety and wellbeing.  

  • Call 613-747-7800 and follow the prompts.  

For care provider families: We will continue offering continued support for foster, kin, customary care and adoptive families.

  • Call 613-747-7800 and follow the prompts.

For Ready, Set, Go (RSG) and Voluntary Youth Service Agreement (VYSA) youth: We will continue ensuring older youth and youth transitioning out of care have access to necessary services and support, including emergency assistance.

  • Call 613-747-7800 and follow the prompts, or in an emergency, call 613-787-5527.   

For family visitation: We will maintain family visitation services, with specific arrangements for supervised visitations.

  • Call 343-588-1032.   

News Release: Labour Disruption at the Children’s Aid Society of Ottawa 

July 8, 2024 – The Children’s Aid Society of Ottawa (CASO) has been in negotiations with the Ontario Public Service Employees Union (OPSEU) from November 9, 2023, to July 2, 2024, to renew the collective agreement. Despite reaching consensus on several items, the parties were unable to finalize a new agreement. As a result, the unionized workforce initiated a strike, which began on Monday, July 8, at 12:01 a.m. 

CASO recognizes that budget constraints and resource limitations have strained employees. The dedication and hard work of staff over the past years has been exceptional. Throughout this disruption, CASO will maintain open lines of communication with OPSEU. Continued dialogue is essential to reaching a resolution that benefits both dedicated employees and the broader community served by CASO. 

During the strike period, only essential services will remain operational. Service recipients, as well as members of the public who wish to report concerns can call 613-747-7800, where their calls will be appropriately triaged. CASO will also provide ongoing updates through its website. 

Ensuring the continuation of essential services remains the primary goal. CASO remains steadfast in its commitment to serving Ottawa’s vulnerable children, youth and families. 

For media inquiries, please contact [email protected]