Labour Disruption
Our physical office locations are closed to the public, but our non-union and management team will continue to provide essential child welfare services, prioritizing immediate child and youth safety issues. Please see below for a list of key contacts.
If you have an urgent concern or need to speak with someone about the safety or wellbeing of a child or youth, please call us at 613-747-7800.
Requests for records of personal information may be processed but please expect delays. Any other requests for information will not be processed during a labour disruption.
CASO and OPSEU have reached an agreement
July 30, 2024 – We are pleased to announce that the Children’s Aid Society of Ottawa (CASO) has reached an agreement with OPSEU, facilitated by mediator Gerry Lee. The strike by our unionized workforce will end at 8:30 a.m. on August 6, 2024.
As we prepare to welcome our staff back and resume normal operations, we want to acknowledge the challenges faced by everyone involved. While the process has been difficult, our primary focus remains on providing the highest standards of safety and care for the children, youth and families we serve.
We welcome back our workforce and are committed to supporting their wellbeing while balancing our financial and operational needs. We appreciate the patience and support of the Ottawa community during this time and look forward to moving ahead together.
Services and Key Contacts
For all clients, general inquiries and child welfare concerns: We will continue providing assistance and information for all clients and general inquiries and concerns regarding child and youth safety and wellbeing.
- Call 613-747-7800 and follow the prompts.
For care provider families: We will continue offering continued support for foster, kin, customary care and adoptive families.
- Call 613-747-7800 and follow the prompts.
For Ready, Set, Go (RSG) and Voluntary Youth Service Agreement (VYSA) youth: We will continue ensuring older youth and youth transitioning out of care have access to necessary services and support, including emergency assistance.
- Call 613-747-7800 and follow the prompts, or in an emergency, call 613-787-5527.
For family visitation: We will maintain family visitation services, with specific arrangements for supervised visitations.
- Call 343-588-1032.
Previous News
A Message to Our Valued Staff
July 19, 2024 – We understand and share your frustrations. Your dedication and hard work are the backbone of our mission to ensure the safety and wellbeing of families in Ottawa.
News Release
July 8, 2024 – The Children’s Aid Society of Ottawa (CASO) has been in negotiations with the Ontario Public Service Employees Union (OPSEU) from November 9, 2023, to July 2, 2024, to renew the collective agreement…