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Contact Us


The Children’s Aid Society of Ottawa IS open. Although we have modified our business practices to respond to health and safety concerns, our core protection services continue. If you have a concern about the safety and/or well-being of a child or youth under 18, please call us immediately.


Your call will be answered 24 hours a day, 7 days a week.


Contact Us

CASO Main Fax: 


Access to Information and Disclosure: 

[email protected]

Media Inquiries: 

[email protected]

Foster Care and Adoption:


Volunteer Department:

[email protected]

Human Resources:

[email protected]

Children's Aid Foundation of Ottawa:


General Email Inquiries:

[email protected]


Important disclaimer: If your concern is regarding the safety of a child, please call 613-747-7800. Calls can be made anonymously and allow intake workers to receive the necessary information to address immediate safety concerns. 

If you are unable to call our office, we ask that you please include the following information in your email. Please note that it may take 2-5 days to receive a response to your email inquiry.

  •        Detailed information regarding the child(ren)/caregiver in question (name of child/caregiver, address, age, etc).
  •        Detailed concerns (What worries you most about the child’s safety? How has the child been impacted by the concerns?)
  •        Your telephone number or email address. Note: Telephone numbers are preferred. An intake worker may reach out if further information is required. Without critical information, we may not be in a position to properly assess the concerns.



Main office:1602 Telesat Court, Ottawa, Ontario, K1B 1B1

West-end office: Kanata South-West Services, 150 Katimavik Road, Kanata, Ontario, K2L 2N2