General Services

Discover comprehensive child welfare services provided by The Children’s Aid Society of Ottawa, from intake and assessments to ongoing support.

Welcome to The Children’s Aid Society of Ottawa’s General Services section. Here, we walk you through our foundational belief of keeping families together, while highlighting the services we offer when this isn’t feasible. Learn about our practices, your role in reporting, and more. Our collective mission is to champion the safety, wellbeing, and enduring prosperity of our community’s children, youth, and families.

Our service at a glance

13,131

Incoming Calls

The total number of calls includes all general inquiries and is not limited to reports of abuse or neglect.

3,890

Assessments

Of the total number of calls, this number meets the threshhold for investigations.

591

Ongoing Service Cases

Caseload Distribution

Protection workers support children, youth and families across three categories:

Assessment

46%

Ongoing

36%

Children in Care

18%

274

Children in care

Family Based

88%

Group Care

9%

Discharge Reasons

52%

Return to Parent

5%

Adoption

39%

Kin Service

3%

Independence

73%

Of all children and youth in care are returned to parent within 12 months

91%

of our work is with families while their children or youth remain in the home.

30%

decrease in total number of children in care in the last 5 years.

Protection Services Provided by The Children’s Aid Society of Ottawa:
Based on 2022-2023 Service Data. Click here for a PDF version.

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