How can we communicate information to the Board?
All communication to the Board of Directors as whole or to specific members is through the main office of the Children's Aid Society. The communication is circulated to the Board members at the meeting immediately following the receipt of the material, unless otherwise requested or if the information is urgent in nature.
How is a complaint reviewed by the Board?
If a person has a complaint about the services that he or she has received from the Society, this person may request a review of her or his concerns. As a first step, the person is invited to discuss these concerns with the worker and supervisor involved in the case. If this is not satisfactory, the person may request a meeting with the Society's Internal Complaint Review Panel, which is comprised of a Board member, a community representative and a senior manager not directly involved with the case. The eligibility criteria and the time frames for a review by the Internal Complaint Review Panel are stipulated in the Provincial Complaint Review Procedure for Children's Aid Societies. The person may also contact the Child and Family Services Review Board by referring to their pamphlet that is available at the Society or their website.